Online Banking Username - Inquiry and Phone Operator

Screen ID:  IHBMWN-02 View full-size screen
Screen Title: Inquiry Members Online Banking Username
Panel ID: 3971
Tool Number: Multiple
    View full-size screen

Access this screen by selecting Display Username on the screen outlining the members online banking details.

Screen Overview

Follow your policies on verifying the member’s identity before sharing this information.

This screen allows front line staff to view the member’s online banking username which the member uses in place of the account number when logging into online banking. To delete the username so that a member can create a new one, use this screen.

Related Resources

Logging in to Online Banking for the First Time (yes username, no PIB) (member video)

View more member-facing online banking videos!

Logging in to Online Banking for the First Time (yes username, yes PIB)